If you've been prompted to reset your password or received a security notice from Yahoo, you can learn more about your account security on our help page.

Clear your browser's cookies

If the sign-in box keeps emptying when you click the sign in button, you may need to clear your browser's cookies. Cookies are small files stored on your computer that save specific information (like passwords and site-specific preferences).

Clear your cookies to fix

  • Sign-in problems (not being able to sign-in, not being able to stay signed-in)
  • Error messages about setting user cookies

 Before you clear your browser's cookies Try signing in using a private browsing or incognito window.

Steps for Yahoo supported browsers

Note: If your browser isn't listed below, refer to your browser's support site to learn how to clear your cache and cookies.


Verified for version 44

  1. Click Tools three horizontal bars | select History.
  2. Click Clear Recent History.
    - The "Clear Recent History" window appears.
  3. In the "Time range to clear" drop-down menu, select Everything.
  4. Click the down arrow Graphic of Firefox down arrow next to "Details."
  5. Select Cookies.
  6. Click Clear Now.
  7. Restart Firefox.


Verified for version 48

  1. Click Customize Chrome Three horizontal lines | select History.
    - The "History" window appears.
  2. Click Clear browsing data.
    - The "Clear browsing data" window appears.
  3. In the "Obliterate the following items from" drop-down menu, select the beginning of time.
  4. Select Cookies and other site and plug-in data.
  5. Click Clear browsing data.
  6. Restart Chrome.


Verified for Version 8

  1. Click Safari Safari settings icon | select Clear History and Website Data.
  2. In the "Clear" menu, select your desired time frame.
  3. Click Clear History.
  4. Restart Safari.

Internet Explorer

Verified for version 11

  1. Click Tools | select Internet Options.
  2. Under "Browsing history," click Delete.
  3. Select Cookies and website data.
  4. Click Delete.
  5. Click OK.
  6. Restart Internet Explorer.