Clear your browser's cookies

If you're having trouble signing in to Yahoo, try clearing your web browser's cookies. Cookies are small files stored on your computer that save specific information (like passwords and site-specific preferences).

Clear your cookies to fix

  • Error messages about setting user cookies
  • Sign-in problems (not being able to sign-in or stay signed-in)

Steps for Yahoo supported browsers

Note: If your browser isn't listed below, refer to your browser's support site to learn how to clear your cache and cookies.

Firefox

Verified for version 52

  1. Click History | select Clear Recent History.
  2. In the "Time range to clear" drop-down menu, select Everything.
  3. Click the More icon Graphic of Firefox down arrow next to "Details."
  4. Select Cookies.
  5. Click Clear Now.
  6. Restart Firefox.

Chrome

Verified for version 56

  1. Click History | select Show Full History.
  2. Click Clear browsing data.
  3. In the "Obliterate the following items from" drop-down menu, select the beginning of time.
  4. Select Cookies and other site and plug-in data.
  5. Click Clear browsing data.
  6. Restart Chrome.

Safari

Verified for Version 10

  1. Click Safari | select Clear History.
  2. In the "Clear" menu, select all history.
  3. Click Clear History.
  4. Restart Safari.