Fix Yahoo Messenger sign-in problems

Sign-in problems can be frustrating. Get back into Yahoo Messenger quickly by checking your Yahoo Account info is correct.

Sign in to your Yahoo account in a web browser with your most recent password.

If your password didn't work - Use Sign-in Helper to reset your password. If you try too many times, your account will be temporarily locked for your security.

If your password did work:

  1. Open Yahoo Messenger.
  2. Click the Settings icon Image for the settings icon..
    - If using a mobile app, click Manage Accounts after this.
  3. Click Sign Out.
  4. Sign in again with your current password.

If you still can't access Yahoo Messenger from the desktop or mobile app, uninstall then reinstall the app. Don't worry your conversations won't be lost.

You can always access Yahoo Messenger on the web if your mobile or desktop app isn't working.